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Participant
April 2, 2023
Question

Problem with subscription after transfering data to new iPhone

  • April 2, 2023
  • 1 reply
  • 107 views

I transfered all data from my old iPhone to a new one, including all apps. When I tried to open Lightroom, it asked which Email I'd like to use (I have a few) and I chose the one where it told me it found a subscription. But after logging in, my old data wasn't there and no subscription. It was impossible to get that pop up again where it asked which email, even after reinstalling. My guess is that the subscription must have happened on the Apple ID, not the email it found. So I cancelled the old subscription in the App store and tried to make a new one on the chosen mail, but it always says error. Thanks for help 

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1 reply

Community Manager
April 3, 2023

Hello @Abigail2920376793f1 

I will send you a direct message to share account details more privately.