Problem with viewing photos

Forum|Forum|3 years ago
January 4, 2023
1 reply
205 views

I have a problem viewing photos that are already in my Lightroom gallery. When I open a photo, it says "failed to load version in development" on the screen. What should I do? The application does not need to be updated. And I didn't upload anything to the cloud. I have Android. Help please ಥ_ಥ

Android

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cmgap

Community Expert

Have you quit the app and power cycled the phone?

S

spring sequinAuthor

Participant

If I understand correctly, then yes. But there is more. I checked and now I realized that I can’t even update the application. And download on the tablet does not work either. I live in Belarus, maybe it is somehow interconnected?

cmgap

Community Expert

Do you have the Creative Cloud app on your phone and tablet? If you do can you log out of your account and then back in? You may want to start a chat with Adobe support through the Creative Cloud app under your account profile to see if they are aware of issues with your location.

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