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Lorena Souffer
Participant
September 17, 2025
Question

Problema com assinatura Premium.

  • September 17, 2025
  • 2 replies
  • 89 views

Minha assinatura está ativa, porém no app aparece "Assinatura expirada", estou logada no email correto, porém os recursos premium não funcionam. Já coloquei em "restaurar compra", mas nada resolve. Alguém me ajuda, por favor?

2 replies

CMass
CMass
Legend
October 13, 2025

Just following up to see if you're still running into the issue, or if the troubleshooting steps we shared helped. Please don’t hesitate to reach out if you need any more assistance—we're happy to help!


^CM

Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
September 18, 2025

Hi @Lorena Souffer! Thank you for reaching out! I'm sorry to hear about your trouble. I looked into your account, and there seems to be an issue with the payment. Did you buy the subscription from the Google Play Store? If so, I suggest you contact them to get clarity on the subscription status.

Thanks a bunch! 

Let us know how it goes!

Please use @ when you mention my username so I can get notified ASAP.

Noel
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