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Kelly324095123i4y
Participant
September 20, 2023
Question

Probleme de compte

  • September 20, 2023
  • 1 reply
  • 112 views

Après avoir changé de téléphone mon compte m'indique que je ne suis pas abonné lightroom.

J'ai l'application mais je doit payer une deuxième fois pour avoir accès.

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 26, 2023

    Hey, @Kelly324095123i4y. Welcome to the Lightroom Community. I'll help you figure this out.

     

    I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html

     

    If you have any other email accounts you might've used in the past, you can direct message me those accounts & we'll help you find the subscription & restore your purchase.

     

    This should help. Give me a heads-up if it does. Thanks!

    Sameer K

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