Skip to main content
J
Julien31936042rhie
Participant
August 28, 2023
Question

Problème de synchronisation depuis réabonnement lightroom

  • August 28, 2023
  • 1 reply
  • 118 views

Bonjour,

En reprenant un abonnement d'un mois sur lightroom pour avoir les accès premium, ça me met sur l'application mobile (iPhone) que la préparation de l'abonnement est en cours, et que l'opération peut prendre quelques minutes. Mais ça ne se termine jamais... ça fait 24h maintenant. J'ai accès aux premium pourtant, mais ça ne synchronise pas les photos avec le cloud.

Vous savez d'où peut venir le problème ? 

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 29, 2023

    Hey, @Julien31936042rhie. Welcome to the Lightroom Community. I'll help you figure this out.

     

    I've checked the account you're signed in to the community with & you have a subscription from Apple/iTunes, which is currently inactive/canceled. The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

     

    Check this page for help with managing your subscription with the App Store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

     

    This should help. Give me a heads up if it does. Thanks!

    Sameer K

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices