Problemi con l'annullamento del piano

Forum|Forum|3 years ago
March 15, 2023
1 reply
446 views

Salve a tutti, da giorni sto cercando di annullare il mio piano ma una volta terminata la corretta procedura appare una schermata in cui è scritto che si sono verificati problemi e che è necessario riprovare dopo 24 ore (in realtà ho riprovato anche dopo giorni) o contattare l'assistenza clienti. Potete aiutarmi? Grazie,

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Ranjisha Sengupta

Legend

Hi @Emiliano2887499263zh

We're here to help.

How are you trying to cancel the plan? Would you mind DMing us your Adobe ID to check the account?

Please share a screenshot of the error that you see.

To directly contact our support channels, check this: https://helpx.adobe.com/contact/phone.html.

Let us know how it goes.

Ranjisha

E

Emiliano2887499263zhAuthor

Participant

Hi,

thank you.

This is the screenshot of the error message:

Thank you for your support.

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