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Participant
October 11, 2021
Question

Problems after trial

  • October 11, 2021
  • 1 reply
  • 126 views

I have paid for a years subscription to Lightroom, my trial has finished but I still can't edit my photos and it says buy product. My computer can't download the new version as it not supported, when I try to use the web version it freezes on loading every time i load it. I have tried the following:

Logged out, Logged in again

uninstalled old appand reloaded new app

reset prefrences.

I am using Mac version 13.1.2, my Mac wont let me update as my computer is to old.

 

Thanks in advance for and tips and advice

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1 reply

Rikk Flohr_Photography
Community Manager
October 12, 2021

Your version number is not correct. Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr: Adobe Photography Org