Skip to main content
JAG44314
JAG44314
Known Participant
May 8, 2020
Question

problems reading this photo.

  • May 8, 2020
  • 2 replies
  • 428 views

Increasingly, I am getting the attached message when working with an image in the Development Module. 

 

 

The image remains in the Library Module but the Development Module looks like this and is not usable.

 

 

Assistance would be appreciated.

 

Jim Gonsman

This topic has been closed for replies.

2 replies

JP Hess
JP Hess
Inspiring
May 9, 2020

My mistake. Remove the checkmark from, "Use graphics processor". Try that and see if it makes a difference.

JAG44314
JAG44314Author
Known Participant
May 9, 2020

I removed the checkmark and my fingers are crossed.

JP Hess
JP Hess
Inspiring
May 8, 2020

Try updating the driver for your graphics card. If that doesn't solve the problem then go to the preferences in Lightroom and disable GPU acceleration and see if that resolves the issue.

JAG44314
JAG44314Author
Known Participant
May 9, 2020

Thanks for your reply Jim.  My first reply to that would not go due to "an unexpected error" so I am trying again.  I am not skilled with computer trouble shooting.  I have a 2 year old iMac and am using Lightroom 6.  I talked to someone at Apple Support re the graphics card and he was sure that the graphics card would have been updated along with the OS if such an update were available.

 

I was not able to find anything in the Lightroom preferences re GPU acceleration.  I did find one thing that might be relevent. See screenshot below.

 

 

JAG44314
JAG44314Author
Known Participant
May 9, 2020

One more thing and I hope this helps.  I attempted to export this image and got this reply.

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices