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christophp92810694
christophp92810694
Participant
October 13, 2019
Question

Problems sync on iPad and IPhone

  • October 13, 2019
  • 2 replies
  • 357 views

Hello - When storing images locally on my iPhone and iPad I have two albums that are permanently stuck syncing the last image (only two albums, all others download locally and sync is OK). When I click on the cloud in the iPad there is the following message "Storing Album locally - 1 pending". I checked the web and all images are there. I tried to delete and re-install the albums. I cleared that cache. I tried to stop the sync on Lightroom classic. Nothing resolved the issue. Am using the 20Gb Photography plan. Can anyone help? Thanks, Chris

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2 replies

I
Adobe Employee
Ignacio B
Adobe Employee
October 18, 2019

Which version of Classic are you using and on which OS?
You don't happen to know which image is causing the issue?
If your albums aren't huge you can tap on the cloud icon when in Loupe and check which one has Preview as LOCAL.

christophp92810694
christophp92810694Author
Participant
October 21, 2019

Lightroom classic is version 8.4.1

On the iPhone and the iPad, LOCAL and CLOUD BACKUP are both set to Smart Preview for all pictures in the problem albums (same for the "non-problematic" albums). The only pictures where LOCAL is set to original are the ones I took directly with the iPhone (these pictures are also maked as LOCAL original on the iPad). 

 

Akash Sharma
Akash Sharma
Legend
October 14, 2019

Moved to correct community

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