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Participant
February 3, 2020
Question

Problems whith change lightroom product

  • February 3, 2020
  • 1 reply
  • 230 views

Buongiorno, io attialmente ho un abboname to a Lightroom a pahamento 1T 

vorrei cambiare piano 

mi sono collegata all'apposito link 

a questo punto della procedura si blocca tutto e non mi permette

ne' di cambiate piano

ne' eventialmente di annullare il piano attuale per poi abbonarmi a quello nuovo

 

 

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1 reply

Akash Sharma
Legend
February 3, 2020

Hi there,

 

Sorry that Lightroom is freezing and not loading as expected. Which version of Lightroom Classic are you using? To verify the version you're using : Choose Help > System Info.

 

Also, as Lightroom is running slow, could you please try turning off the GPU option from Lightroom's preferences? Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom and let us know if it helps?

 

Thanks, 

Akash