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jasonmw
Participant
January 27, 2020
Question

Problems with Importing photos

  • January 27, 2020
  • 1 reply
  • 418 views

When I go to import my photos into Lightroom, the progress bar shows up, but it doesn't go anywhere. I've tried for hours and nothing loaded--not even a single photo. I quit Lightroom several times and I also restarted my computer and nothing changed. 

Is there anyone that can help me with this problem or knows anyone i should contact?

Thank you!

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 27, 2020

Hi there,

 

We are sorry about the experience while trying to import images to Lightroom.

 

Would you mind sharing the version of Lightroom you are using by going to the "Help" menu in the application, then select "System info"? Also, it would be helpful if you could sharing the version of the operarting system you are using along with how (source) you are trying to import the images?

 

Regards,

Nikunj

J
jasonmwAuthor
Participant
January 28, 2020

I am currently running Lightroom 6.0 on a macOS 10.15.2 computer. I have the photos in a file in my desktop. I have tried dragging them to the lightroom program as this usually works. Because this didn't work, I hit the normal import button and selected the file on my desktop that they would be coming from. The files on my desktop are stored on my computer.

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 29, 2020

The issue may be due to compatibility issues between Lightroom 6 and macOS Catalina. Lightroom 6 has not been tested on the latest macOS which you are running. Please check: https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

 

You can try and go to the "System Preferences" of your Mac, the "Security and Privacy" and select the "Privacy" tab. Then select "Accessibility" from the list on the left and add Lightroom to the list. Also, grant permissions to Lightroom under "Files and Folders" and "Full disk access". Once done, restart the computer and check if that helps.

 

Regards,

Nikunj

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