Purchased a license on other website, can’t figure out how to activate it…

Question

Hi, I would love some help with this issue.

A few weeks ago I've purchased the 'Photography plan' (Photoshop + LR + LR cc) on a website: Licentie 2 Go. (I'm Dutch, so if anyone is also from the Netherlands, please let me know...) I have activated my license, but when I go to Lightroom desktop, it says that my license is expired.

After a lot (read, hours of frustration...) searching and chatting, I think I need the Serial Number. On Adobe Account > membership and payment > products, then they ask for a Serial Number. But I can't find it, not in my mail, nowhere...

Is there an other way to solve this issue, or does anyone know where to find it when you've purchased it not on Adobe?

Sameer K · Accepted Answer

Hey, @Chris.ivy89. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you signed in to the community with & I found an active subscription.

The subscription is active; however, the subscription type should not be how the way it is. Here is a link to contact our team via live chat or call for account or payments-related issues.

https://helpx.adobe.com/contact.html

We hope this helps.

Thanks!

Sameer K

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