Skip to main content
T
Taylor36089276gpuw
Participant
March 14, 2024
Question

Purchased premium but cannot access.

  • March 14, 2024
  • 1 reply
  • 124 views

I just paid for a month of premium but it came up saying the payment did not work, but it took the money out of my account and says on my Google play that I am subscribed.

I also cannot restore purchases.

  

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 25, 2024

    Hey, @Taylor36089276gpuw. Welcome to the Lightroom Community. I'll help you figure this out. I've reviewed the account you're signed in with to the community & found that you have a Lightroom mobile subscription from the Android store.

     

    The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already.

     

    Check this page for help with managing your subscription with the App Store: https://adobe.ly/43uFJrP

     

    This should help. Give me a heads-up if it does. Thanks!

    Sameer K

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices