Hello, checking on your account it seems like you have both a Lightroom desktop subscription and also Lightroom Mobile premium service. To ensure you're not paying twice for the same level of service, please contact Adobe Support directly via contact details at https://helpx.adobe.com/contact/support.html

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JN255

Participant

I have the same problem, can't use lightroom even though I have an active subscription via the AppStore.

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innovative_Cadence5C16

Participant

I have the same issue too. Just bought subscription via App Store and can't use Lightroom CC on any platform.

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Charlie.D

Inspiring

Hi entropyswan, I see you have an expired subscription. Something about this may be blocking you from resubscribing--I'm asking our server team about this. Also, if you are trying to subscribe a different Adobe Lightroom account, that will fail because your Apple ID must subscribe the same Lightroom account as before. We do this to prevent people from subscribing multiple Adobe accounts by mistake. Please try to resubscribe using the same email address you used to post on the forums here. It could take some for our server team to help unblock your account. I'll follow up here when I have more info. --Charlie

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krzysieg

Participant

I have a same problem here as well. None of the above instructions worked.

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Anonymous

Hi, I paid for premium subsciption but it not work for me. Sing out, restore ect not working

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Charlie.D

Inspiring

Hi 'girzu'

I see an expired subscription for your email ID. I'll send you some advice in a separate message.

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paul_henryf97518652

Participant

Please help. having the same issue. being billed by apple the monthly subscription but cant use the premium features saying i have to restore the purchase. doing this leads me to a duplicate issue saying another adobe id already used.

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Charlie.D

Inspiring

Hi Paul

I see the problem. You have another account that is subscribed. You should be signing in with the correct account, not this one you're using for the forums. You cannot subscribe multiple Adobe accounts with your one iTunes purchase, which is why you saw the duplicate accounts error message. I'll send you a direct message with more info that should help you.

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simplyjinz

Participant

Also having issue with restoring purchase, just keep on spinning and nothing happens.

greule

Inspiring

Your account should be fixed. Sorry for the trouble. - Guido/ Lr Mobile QE

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wildebeast90

Participant

Please help. I subsribed using my Apple ID (same email as this Adobe ID), but was signed in from an archaic Adobe ID. After the premium purchase I noticed i was logged in from old id, I signed out and logged in from this ID. But now Restore purchases is showing the Duplicate issue, saying the purchase is tied to my old Adobe ID. Now I can't even log in to that ID because I even forgot even the email address of my old Adobe ID to be able to recover password. Please help`associate my subscription to my current Adobe ID

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aishar84785326

Participant

Im having the same issues, none of the above solutions worked. I contacted apple and adobe about this issue but they couldn’t help. Did anybody find a working solution yet?

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jaspreetb51775141

Participating Frequently

I'm also having problems with my app. In apple store it says my subscription expires in July 25th and yet when I go to my acc it says expired account. Help?

greule

Inspiring

Hi Jaspreet. I've just fixed your account. Sorry for the trouble and we are working on a server-side fix for the root cause of the issue. - Guido/ Lr Mobile QE