Recently transferred ownership from an inactive employee and lost all libraries and licensed photos. Really hoping recovery is possible as this is a business account.

Question

We are under a business account and another employee had the libraries and licensed photos under their account. I went through support to help with the transfer and now as the account/contract owner my adobe stock library is empty. I saw another post where it seems someone with a similar issue was able to get help recovering the content.

Due to this being a business account I am really hoping this is possible for my case so I don’t have to spend hours finding the exact licensed photos our teams use.

Any insight and help is much appreciated, thank you.

Sameer K · Accepted Answer

Hey, @brilliant_Cadence2fe1. Welcome to the Lightroom Community. I'll help you figure this out.

Since your subscription is being managed by a subscription Admin, the action you can take can be limited; the documented process can help rectify this. Please head to, or point the Admin to the content here: https://adobe.ly/4AwrrXE

If this does not help, starting an Enterprise support ticket can help.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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