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Participant
April 23, 2023
Question

Recover photos on mobile app

  • April 23, 2023
  • 2 replies
  • 384 views

I recently got a new phone, and upon logging back into my Lightroom app, all of my photos were gone. Is there a way to recover them?

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2 replies

selondon
Community Expert
Community Expert
April 23, 2023

If you have the free app then you would need to restore from a back up of that old phone.

If you have a subscription, then the photos should appear if you have signed in with the correct account details

KR Seals
Community Expert
Community Expert
April 23, 2023

Are you logged into Lightroom on your phone with the same Adobe account? If so, all the images should be there in Lightroom exactly as on the old phone. If you had an of the Lightroom photos stored locally on the old phone, they are gone and you will have to go through the albums and start the local storage all over.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.