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Lizel5EB8
Participant
August 3, 2021
Answered

REFUND

  • August 3, 2021
  • 1 reply
  • 360 views

Hi everyone! I tried the 7-days free trial of the Lightroom and I enjoy it! Unfortunately, I accidentally purchase a Premium Yearly 40GB. I am in love with the app but I am not ready for paying PHP970 as this is huge money for me. I canceled the subscription right away and I was expecting a refund. I love all the premium presets! I was taken aback when I got a notification that I was charged for a Premium Yearly 40GB. Could you help me with what to do?

This topic has been closed for replies.
Correct answer JP Hess

This is a user supported forum, we are all just other users like yourself and can do nothing about your subscription. Here is a link to a website where you can contact Adobe and negotiate whatever you can with them.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_stillNeedHelp 

1 reply

JP Hess
JP HessCorrect answer
Inspiring
August 3, 2021

This is a user supported forum, we are all just other users like yourself and can do nothing about your subscription. Here is a link to a website where you can contact Adobe and negotiate whatever you can with them.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_stillNeedHelp 

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