Removal tool in Lightroom app Premium

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Since several months I used Lightroom Premium on my iPhone and could remove parts of pictures with the removal tool, the eraser.

I think that after an update of the app, the removal tool has changed. It's nowhere to be found in LR Premium. Helpdesk no use, it takes ages and I don't get an answer.
Can anybody help me out?

iOS: iPhone

R

Ritika Chandrani

Community Manager

Hi, @cam_1466.
Thank you for reaching out! Could you please share a screenshot of what you’re seeing in your app? Also, it would help to know the specific device model and iOS version you’re using. Additionally, here’s a link with step-by-step guidance on locating and using the Remove Tool: https://helpx.adobe.com/in/lightroom-cc/using/remove-mobile-ios.html

Best,
Ritika

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cam_1466Author

Participant

Hi Ritika,

Thank you for your reply. I already checked the page but I've tried your url again.

It says: In the Edit panel in the Loupe view, select the Remove icon.

The icon Remove is nowhere but the Edit panel is not clear as wel, what kind of a sign should that be?

Can it be that, although I have subscription for Premium, the options for Premium are not in my app right now?

Already removed and installed the app again.

I'm using the app on a iPhone 11 Pro, iOS 17.6.1. The version of Lightroom is v.10.0.1.

In the chat I tried to upload pictures with the settings but uploading didn't work (checked .jpg and size of pictures, was not the problem). Can I email the settings to you?

Greets,

Corinne

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laura_4896

Participant

Is your problem fixed in the meantime? I've got the exact same problem and the customer service simply ignores my after a few messages..

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