Removal tool in Lightroom app Premium

Forum|Forum|1 year ago
November 12, 2024
1 reply
805 views

Since several months I used Lightroom Premium on my iPhone and could remove parts of pictures with the removal tool, the eraser.

I think that after an update of the app, the removal tool has changed. It's nowhere to be found in LR Premium. Helpdesk no use, it takes ages and I don't get an answer.
Can anybody help me out?

iOS: iPhone

R

Ritika Chandrani

Community Manager

Hi, @cam_1466.
Thank you for reaching out! Could you please share a screenshot of what you’re seeing in your app? Also, it would help to know the specific device model and iOS version you’re using. Additionally, here’s a link with step-by-step guidance on locating and using the Remove Tool: https://helpx.adobe.com/in/lightroom-cc/using/remove-mobile-ios.html

Best,
Ritika

C

cam_1466Author

Participant

Hi Ritika,

Thank you for your reply. I already checked the page but I've tried your url again.

It says: In the Edit panel in the Loupe view, select the Remove icon.

The icon Remove is nowhere but the Edit panel is not clear as wel, what kind of a sign should that be?

Can it be that, although I have subscription for Premium, the options for Premium are not in my app right now?

Already removed and installed the app again.

I'm using the app on a iPhone 11 Pro, iOS 17.6.1. The version of Lightroom is v.10.0.1.

In the chat I tried to upload pictures with the settings but uploading didn't work (checked .jpg and size of pictures, was not the problem). Can I email the settings to you?

Greets,

Corinne

L

laura_4896

Participant

Is your problem fixed in the meantime? I've got the exact same problem and the customer service simply ignores my after a few messages..

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded