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hgoudreau11
Participant
May 29, 2020
Question

renew

  • May 29, 2020
  • 2 replies
  • 361 views

I recently had to update my payment information for my monthly renewal fee and it says on apples end everything is good to go but when i go into my lightroom app and go into settings and hit renew purchase it just spins and won't renew. Can someone please fix this? i have tried logging out and back in restarting my phone deleting the app and downloading it again etc.

This topic has been closed for replies.

2 replies

C
Adobe Employee
Charlie.D
Adobe Employee
June 1, 2020

Hi hgoudreau11

I see a valid subscription for you -- is this working OK for you now?

JP Hess
JP Hess
Inspiring
May 29, 2020

This is a user to user forum, we are not Adobe employees and are not connected with the company. You say that everything is fine on Apple's end. Lightroom is an Adobe product, not connected with Apple at all. Try contacting Adobe via live chat by clicking on the little "balloon" in the lower right-hand corner of the screen in this link:

Contact Customer Care 

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