Request a Refund for Lightroom

Question

Hi, I want to request for a refund for a total of 1,099 that was taken earlier from my Gcash Account as payment since my free trial has ended. I only tried the app but didn't intend to renew the subscription. I hope you notice my request and consider it. i really need the money.

Thank you so much.

Charlie.D · Answer

Hello @Maria Chinnie34729987yq1k

This is a peer-to-peer forum. Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

If Adobe Support cannot help, it may be because Apple owns iOS app trials and transactions. Apple Support is generally very understanding and helpful. Just explain the difficulty or error during cancellation during your trial. For more info, please see: https://support.apple.com/en-us/HT204084

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