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Meg5C31
Participant
September 14, 2021
Answered

Restore Presets

  • September 14, 2021
  • 2 replies
  • 670 views

Hi! I got a new phone and redownloaded the app and logged in but my presets are all gone! Does anyone know how to restore my presets?

This topic has been closed for replies.
Correct answer JohanElzenga

If you are using the free version, then the only way to restore presets and photos is to restore/setup the new phone from a backup of the old phone.

 

2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity ExpertCorrect answer
Community Expert
September 15, 2021

If you are using the free version, then the only way to restore presets and photos is to restore/setup the new phone from a backup of the old phone.

 

-- Johan W. Elzenga
    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    September 15, 2021

    If you are using the free app, presets, images, etc do not sync across devices. 

     

    Are you a paid subscriber?  If yes, then please be sure you are signed in with the same email address as on your original device where you subscribed, and your images and presets should sync to your new device.

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