Restore purchase is taking a lifetime to complete

Question

My lightroom app on my galaxy tablet is prompting me to restore my purchase. I have tried to do this but each time I do it is taking anything from 3 to over 15 minutes without success. I've signed out and in, cleared cache, powered off tablet etc, all the usual 'fixes' but nothing works?

Alan27852359jmdj · Answer

Thank you for your prompt, but 'terse' reply. As far as I am aware this is a Lightroom question. I signed into my Adobe account, clicked on contact support where it gave me the various options. Chose 'Lightroom' and here we are! A bit more detail. When I am in LR on my Samsung Tablet and go into my account, under 'sign out' there is another box which says 'restore purchase'. I clicked on this and nothing happens, all I see is the buffering circle and a message that says 'restoring purchases, this may take a while'. I waited 15 minutes or more and still nothing happens.

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