Restore Purchase not working

Forum|Forum|4 years ago
July 19, 2021
2 replies
319 views

Hi,

I have a Lightroom subscription for my desktop but it won't let me log into premium on my iPad. Do I need a separate subscription? My email address is different for my desktop and my Apple ID - I didn't really think about that when I subscribed. Should I change my email address?

Thanks in advance,

Dave.

This topic has been closed for replies.

JohanElzenga

Community Expert

Premium is a separate supscription for iOS only. You do not need it if you already have a Lightroom supscription for your desktop. The desktop supscription includes it.

-- Johan W. Elzenga

Theresa J

Community Expert

You have to log in with the same account on both the computer and iPad. It has to be the same account, not a different one. The subscription you use on your computer is also good for your iPad. What do you mean that Lightroom on your iPad won't let you log in? How are you trying it? What happens?

D

defaultp716nhzm60nbAuthor

Participant

Hi Theresa,

Thanks for your response. I'm trying to 'restore purchase' on the iPad and it just says 'no restored purchases'. Should I change the email address on my desktop account? Would that work?

Thanks a lot for your help.

Dave

Theresa J

Community Expert

No, do not change the email address on the desktop account. Instead use the desktop login to sign into Lightroom on you iPad. If you already had a Lightroom account for your desktop, you didn't need to purchase a premium account for the iPad.

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