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H
Hotel.Paseo
Participant
May 4, 2020
Question

Restoring my Lightroom Purchase on my mac...Not working

  • May 4, 2020
  • 3 replies
  • 2023 views

Hello,

I need some help! I recently signed up for the free 7 day trial through the app store on my mac, and after 2 days i noticed i wasnt able to log into lightroom, it would show me the log in screen to choose "7-day trial then 9.99 or Pay in full" well i had already started my 7 day trial so i clicked that option, and never was able to access again. Now a couple weeks later , i am paying 9.99 a month but still being brought to the log in screen with the same above 2 options. so i check my app store account and i see that my subscription is active until may 27,2020 when it will be charged 9.99 again. I have tried everything , to get access to light room but everytime i restrore my purchse im sitting waiting while the little circle is spinning. i really loved the two days i actually got to use this product, i dont want to look for another product. Please help! This is getting frustrating, im very computer savy and cant figure this out.

thanks is advance,

Audrey

    This topic has been closed for replies.

    3 replies

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    May 4, 2020

    I'm not sure how to help you because you purchased Lightroom from Apple and not Adobe. Until you posted this question I didn't even know the Mac version of Lightroom was available through the Apple App store. I recommend that you use the Creative Cloud app to uninstal Lightroom, then reinstal it.

    H
    Hotel.PaseoAuthor
    Participant
    May 6, 2020

    Oh wow, so is it even a legit app to use, and pay for if its not associated with Adobe? Very weird, I will try your reccomendation. Thank you

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    May 6, 2020

    The app is legit and it's the same app offered by Adobe, it's just unclear to me who you contact for support. If you have account issues you may need to contact Apple. 

    JP Hess
    JP Hess
    Inspiring
    May 4, 2020

    Are you signed in on the Creative Cloud Desktop?

    H
    Hotel.PaseoAuthor
    Participant
    May 4, 2020
    Yes I am signed in to the creative cloud desktop I even updated it like one thread recommended. It still didn’t work

    Sent from my iPhone
    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    May 4, 2020

    Did You purchase your subscription from Adobe, or the App Store? Are you using Lightroom on your mobile device or your computer? 

    H
    Hotel.PaseoAuthor
    Participant
    May 4, 2020
    I am using my MacBook Pro, I downloaded Lightroom from the App Store, I chose the 7 day trial then 9.99 after, but after two days I wasn’t able to start the program it would tell me that purchases can not be restored with this subscription

    Sent from my iPhone
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