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Mallorygriff161
Participant
April 13, 2020
Question

Says unable to complete purchase/premium not working

  • April 13, 2020
  • 2 replies
  • 417 views

Can't access my premium account on my phone and it's telling me that's it's unable to complete purchase even though I've already paid for this month. I've tried deleting the app, logging out and restarting my phone. Nothing is working. 

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    2 replies

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    April 15, 2020

    Hi Mallorygriff161, valenhickmann, and Jordan

    We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

    V
    valenhickmann
    Participant
    April 13, 2020

    I have the same problem in my ipad and i couldnt find how to solve in the internet

      J
      Jordan Guglielmi
      Participating Frequently
      April 13, 2020

      same problem! i ask a refound...

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