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Participant
August 23, 2025
Question

School Account Deactivation - Retrieving Files?

  • August 23, 2025
  • 1 reply
  • 71 views

Hello, 

 

Is it possible to retrieve Cloud files from an Adobe school account that has been deactivated? I'm currently waiting to hear back from my university's ITD Help, but I wanted to know if there was a way through Adobe. Our accounts were deactivated without warning, and now I'm unable to log back in, as the accounts were deactivated, not just the license. I specifically am looking to grab my Lightroom edits/presets - any help with this would be greatly appreciated. Thank you!

1 reply

Participant
September 29, 2025

Same exact problem that I am facing! Did you get any answer on it?