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Participant
Aug 23, 2025 9:27 PM UTC
Question

School Account Deactivation - Retrieving Files?

Hello, 

 

Is it possible to retrieve Cloud files from an Adobe school account that has been deactivated? I'm currently waiting to hear back from my university's ITD Help, but I wanted to know if there was a way through Adobe. Our accounts were deactivated without warning, and now I'm unable to log back in, as the accounts were deactivated, not just the license. I specifically am looking to grab my Lightroom edits/presets - any help with this would be greatly appreciated. Thank you!

1 reply

Participant
Sep 29, 2025 11:31 AM UTC

Same exact problem that I am facing! Did you get any answer on it?

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