Selecting filter status (stars/colors) causes a crash

Question

For a long time I used Lightroom Classic and it was stable and fine. Adobe stopped updating features and I assume it was enshittifcation to force users to buy the new Lightroom. But the new Lightroom for PC literally crashes if you select filter (by stars/colors). I have a brand new laptop with a GEFORCE 5070.

Sameer K · Answer

Hey, @rno. Welcome to the Lightroom Community. I’ll help you figure this out. Lightroom Classic has never been far apart in terms of features. Head here to learn more: https://adobe.ly/4dfcArh

There could be a few external factors that sometimes prevent Lightroom from launching.

For now, try these steps to boot in Safe mode, and for manually recreating the MSVC++ Libraries:

In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Go to 'Add or Remove programs' in Windows search & find all the installations of Microsoft Visual C++ Redistributable (all years).
Uninstall them completely. Even if there is an option to repair them, please uninstall all the existing MSVC++ packages.
Download a fresh package of installers for MSVC++ from this link: https://adobe.ly/4lozLBv
Right-click the downloaded file and select Extract All.
Reinstall all packages (32bit & 64bit) one by one & then restart the computer once.

If this does not help, you can try booting the machine into Windows Safe Mode (with networking) via Advanced Restart to see if that resolves the issue. Steps from Microsoft here:https://adobe.ly/4uoSeCe

Let me know how it goes from here.

Thanks!
Sameer K

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