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R
robertoosterhuis
Participant
March 24, 2019
Question

Semi black picture when using LR Mobile app

  • March 24, 2019
  • 1 reply
  • 494 views

Hi all,

Since I switched from phone (from an iPhone 8 to a Huawei Mate 20 Lite) I'm having some problems with the Lightroom Mobile App. Everytime when I want to shoot a RAW photo it gives me a semi black picture (see the figure that I attached). Anyone who is having the same problems and could give me a solution?

Thanks in advance!

Robert

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
March 25, 2019

Hi Robert,

Sorry to hear that, are there any presets installed in the Lightroom mobile application?
Does it happen when you capture jpegs?

Have you checked here and see if the images look dark here as well? Photo Editor | Online Photoshop Lightroom


Regards,
Sahil

R
robertoosterhuisAuthor
Participant
March 26, 2019

Hi Sahil,

Yes I have presets installed in the Lightroom mobile application.

It only happens when I shoot in DNG, when I shoot in JPEG I have no problems.

Even when I open the link that you posted, the pictures do show semi black.

Regards,

Robert

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
March 27, 2019

It might be happening due to those presets, could you try removing the presets and see if it helps? Make sure that you have a back up of those presets before removing them.

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