Signing in to Lightroom CC Mobile crashes the app

Forum|Forum|7 years ago
July 22, 2018
3 replies
1718 views

I am running iOS 11.4.1 on an iPhone 7 and have Lightroom CC installed and up to date. Every single time I enter my Adobe login I see the welcome screen for a second and then the app crashes. I've tried restarting the phone to no avail. I'm out of troubleshooting ideas.

Mobile

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Correct answer shawnbeel

Deleting and reinstalling the app worked. Not sure why I didn't think of that. :-P

Thanks

P

prasadb61790730

Participant

My app is not signing

I

Ignacio B.

Participating Frequently

Hi,

are you logging in over Facebook/Google or Adobe?

Thanks,
Ignacio

I

Ignacio B.

Participating Frequently

And please let us know if you are on Android or iOS

R

rachelr33834875

Participating Frequently

I am having the same issue upon opening Lightroom CC (4.2.0) on iPhone 8 plus running iOS 12.1.4. It opens the app and shows the Lightroom logo, but quickly crashes back to the home screen. I have deleted the app, restarted the phone and reinstalled the app with zero results.