Sin servicios premium

Question

Hola, estoy tratando de comunicarme con asistencia tecnica de lightroom o adove, pague mi subcripcion, el pago esta registrado etc; pero sigo sin tener acceso a servicios premium, que puedo hacer para recibir

asistencia tecnica.

Charlie.D · Answer

Hello @Leonardo378148746wz4

Please try Restore Purchase in the LR Mobile app's Settings. Information: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If that fails, please tell us the error message displayed.

Also, please tell us other important information:

Is this Lightroom Android or iOS?
If you sign out and sign back in, does the app mention that you have another account subscribed already?
If you try to subscribe again, is an error message displayed? What is the error message?

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