Skip to main content
minttt
minttt
Participant
January 2, 2024
Question

Smart Previews not loading and edit options are greyed out and not usable on Phone and Tablet.

  • January 2, 2024
  • 4 replies
  • 273 views

For the last month, pictures i upload to the cloud with the LR CC/Mobile Dektop app, are not loading on my phone and tablet. I can see the pictures, but the spinning icon in the middle remains and all edit tools are greyed out and not usable. Only on my PC i can edit the shots. Also, pictures i added before this problem occured, are loading fine on all devices. And apparently all pictures are synced, according to the apps, but just not loading so i can edit.

 

I tried reinstalling, logging out and in again, deleting data and chache but nothing helped. Dont know what to do anymore to solve this. Any help would be really appreciated.  Thanks

 

Some more info, the tablet is a Galaxy Tab 10 SMT580 with Android 8.1 and the phone a Huawei Mate Lite 20 with Android 11. But the mobile app is obviously still compatible for my devices, because i installed them without problems from the Play Store.

    4 replies

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    April 16, 2025

    @Raven Expeditionary 
    Have you stored the Album locally with internet connection prior to when you are in the field?

    R
    Raven Expeditionary
    Participant
    April 16, 2025

    I'm having this same problem. I've deleted and redownloaded multiple times, cleared cache files... Everything. Still will not load which is a problem since I use my tablet almost exclusively while I'm in the field. I'm almost ready to cancel my service and use someone else's software.

    minttt
    mintttAuthor
    Participant
    April 2, 2024

    Amazing to get no answer from Adobe on this problem. Tried calling the german helpline after noone responded to this post. The Callcenter guy wasnt fluent in german and couldnt understand me very well, awesome. Said he cant help and that i would get a message from Adobe in the USA regarding a possible solution in about 3 days via email. That was a week ago. I bet he didnt even forward my problem to someone else. I am done. After finishing this, i will cancel my subscription. You dont deserve my money if you dont care about if the service i pay for works for me or not. Bye!

      GeorgeN3835901
      GeorgeN3835901
      Known Participant
      February 28, 2024

      I'm having this same problem on iPad Pro. Went to edit photos on a long flight and didn't work. Have the smart previeve stored locally and would not edit unless connected to internet and sync turned out. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices