Solved: Files seem to be unsupported or damaged

Forum|Forum|6 years ago
November 8, 2019
2 replies
544 views

Just updated to the 2020 version of lightroom and it broke my whole catalog and ability to even use the program. My files are not corrupted and or damaged in any way and were not as recent as an hour before the update. I have tried to rebuild part of my catalog as a test and create a new one to no avail. I need help from adobe to fix this situation as now my workload is at zero.

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S

sbonephoto

Participant

HELP this is happening to me as well.

K

kevinj97392769Author

Participant

I first went into my creative cloud which looks like this

In the upper righthand corner, I selected the three dots ...

I then selected to install a previous version that had worked for me. After re-installing it, I went back and uninstalled the newest version.

Lastly, I went to adobes link for camera raw https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html downloaded and installed Camera Raw Version 11.4.1 which ultimately fixed my problem.