Something went wrong - create new mask in Lightroom
- September 15, 2024
- 1 reply
- 476 views
Hi,
I have a problem when Lightroom on my Windows PC. When I try to create some new mask, I got an error titled "Something went wrong". Further description is: "There was an unexpected error and your request nould not be completed."
When I try to do the same on my notebook (also working on Windows), there are no problems like this.
Can You advise what should I do to have it fixed?
Below is the system info for my PC:
Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUS System Product Name / 13th Gen Intel(R) Core(TM) i5-13500
Logical processor count: 20
Processor speed: 2,4 GHz
Built-in memory: 32509,4 MB
Real memory available to Lightroom: 32509,4 MB
Real memory used by Lightroom: 2391,7 MB (7,3%)
Virtual memory used by Lightroom: 4165,2 MB
Memory cache size: 0,0 MB
Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 11
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 442MB / 16254MB (2%)
Display: 2560x1440
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info: DirectX: NVIDIA GeForce GT 1030 (32.0.15.5612) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true
