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A
alikhalessi
Participant
August 25, 2020
Question

"sorry, somthing went wrong”. iPad Pro Lightroom not working after update

  • August 25, 2020
  • 2 replies
  • 228 views

I have recently upgraded to new version of Lightroom for iPad.

It asked me to re-enter my credential. And it keeps failing to pass the point of entering my credentials! It says "sorry, somthing went wrong”. !!!!!

I have removed and reinstalled the app, I have restarted the iPad. I have hard restarted the iPad. Still problem remains!  

I can use Lightroom mobile on my MacBook Pro and on my iPhone, no problem. Just the iPad Pro I have problem.

Please advise

This topic has been closed for replies.

2 replies

C
Adobe Employee
Charlie.D
Adobe Employee
September 2, 2020

We are investigating this issue.  Can you confirm which iPad OS version you are running, iOS 12 or 13?

 

I understand you have tried reinstalling the app.  Can you try this: force-quit the app, launch the app again, and just let the app running -- do you get to the login screen eventually?

Akash Sharma
Akash Sharma
Legend
September 2, 2020

Hi there,

 

Sorry that you're getting an error message "Sorry, something went wrong" while signing in to Lightroom app on your Apple iPad device. 

 

Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/x-productkb/global/adobe-id-social-sign-in.html and let us know if that helps?

 

Thanks,

Akash

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