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R
Raenil
Participating Frequently
February 2, 2025
Question

Stops syncing without finishing

  • February 2, 2025
  • 1 reply
  • 1211 views

Hi,

I have enabled "Store a copy of all originals".
However, it does not finish. Synchronizes a bunch of pictures (500-2000, I think), and then seems to pause.

Steps taken:

Delete my entire profile in %appdata% to start over

Went to Lightroom on the web to delete old sync errors.

Any good ideas?

    1 reply

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    February 3, 2025

    Hi @Raenil!

    Could you share more info? Where are you storing the copies of the originals? Is it on an external drive or a NAS?


    A workaround for now could be to use the Adobe Lightroom Downloader app to download all your synced Lightroom photos and videos to your computer. 

    Thanks! 
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    R
    RaenilAuthor
    Participating Frequently
    February 3, 2025

    Hi,

    The downloads are stored in the default location (I asume) - "\AppData\Local\Adobe\Lightroom CC\Data"

    Computer is windows 11 on newest update. Security software is windows defender.
    I have created the diagnostics logs, but really don't know what to look after - it just seems to "Pause" - it still shows the sync animation and says that it is downloading, but it really has gone to a standstill. I've left it for many hours and it does not pick up again.
    When i restart the application, it starts agan, and when this is done enough times, I'll probably have completed the download.

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    February 4, 2025

    Hi @Raenil! 

    Could you share your System Info with me? You can find it under Help > System Info. Just copy the info to a text file and attach it to your response.

    Also, in Lightroom, take a look at the Deleted album. If you see any images with the blue spinning sync icon, you can permanently delete them. Let me know if that helps! 😊

    Thanks, Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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