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K
KiwiBerds
Participant
July 1, 2022
Question

Storage is full, No files

  • July 1, 2022
  • 1 reply
  • 207 views

My adobe account is telling me 18GB out of my 20GB cloud storage is being used, while also stating that no files exist on my cloud. I checked all of my applications' trash and there is absolutely no files.

I've attatched a screenshot below. Could someone please help me out with this? Thanks in advance.

 

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1 reply

K
KiwiBerdsAuthor
Participant
July 1, 2022

[SOLVED- I think]

Immediately after posting this I made myself feel like an absolute fool, because I found the issue. When I clicked over to the 'Deleted' tab in the Creative Cloud Desktop, it was empty as I expected. But then I saw another tiny link in the top corner of my screen that read "To view all deleted items, go to Creative Cloud on the web". The link took me to months worth of photos I had on lightroom. I find it very odd I had to go through so many loop holes to find the root issue, (please note I clicked delete permanently in the Lightroom App) but I'm glad to have FINALLY found something I could do about the issue. Hope someone else finds this helpful! 

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