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Shipwright
Participant
December 11, 2022
Question

Storage upgrade not syncing with Lr mobile

  • December 11, 2022
  • 1 reply
  • 236 views

Just upgraded to one terabyte on Creative Cloud, but my Lightroom mobile is still showing storage is full at 20 GB. 😩 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 12, 2022

I've reviewed your account & it is up & running. You've used more than 20GB already. Before we go further, please log on to Lightroom Web (https://lightroom.adobe.com) & ensure all the images, edits & presets are synced to the cloud & nothing is waiting to be synced.

 

On Lightroom Web, click on your Profile Icon on the left > Account Info > check your entitlements here.

 

 

Once checked, sign in to Lightroom on mobile & try to sign in by manually entering your Adobe ID instead of the Social Sign-in options. Let me know how it goes.
Thanks!
Sameer K

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