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Shipwright
Participant
December 11, 2022
Question

Storage upgrade not syncing with Lr mobile

Just upgraded to one terabyte on Creative Cloud, but my Lightroom mobile is still showing storage is full at 20 GB. 😩 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 12, 2022

I've reviewed your account & it is up & running. You've used more than 20GB already. Before we go further, please log on to Lightroom Web (https://lightroom.adobe.com) & ensure all the images, edits & presets are synced to the cloud & nothing is waiting to be synced.

 

On Lightroom Web, click on your Profile Icon on the left > Account Info > check your entitlements here.

 

 

Once checked, sign in to Lightroom on mobile & try to sign in by manually entering your Adobe ID instead of the Social Sign-in options. Let me know how it goes.
Thanks!
Sameer K

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