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meyerkev248
meyerkev248
Participant
March 2, 2019
Answered

Stuck with 3 photos syncing, Alt-CloudIcon no longer shows syncing pictures

  • March 2, 2019
  • 3 replies
  • 225 views

At this point, I'm more or less willing to completely reset my Lightroom on this computer, how do I blow away and completely reset all temp data.

Whenever I import new pictures, Lightroom fails to upload them now and gets completely stuck. 

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    Correct answer Jao vdL

    If you want to completely reset Lightroom CC on your computer you have to find the Lightroom Library file. On my machine this is in the Pictures folder but I am on a Mac. What you do is to drag this to the trash. When you start Lightroom CC again, this will get recreated from the cloud data.

    3 replies

    Community Expert
    Jao vdLCommunity ExpertCorrect answer
    Community Expert
    March 2, 2019

    If you want to completely reset Lightroom CC on your computer you have to find the Lightroom Library file. On my machine this is in the Pictures folder but I am on a Mac. What you do is to drag this to the trash. When you start Lightroom CC again, this will get recreated from the cloud data.

    meyerkev248
    meyerkev248Author
    Participant
    March 2, 2019

    As a test, I imported the pictures from my last Pittsburgh vacation into Lightroom, and now it says 648 pictures syncing and has for the last 20 minutes.  Lightroom is officially busted!

    Does support have a place to send debug logs?

    meyerkev248
    meyerkev248Author
    Participant
    March 2, 2019

    I've uninstalled and reinstalled Lightroom 3 times now as well as blowing away all AppData and Temp folders. 

    It still shows 3 photos syncing.  This is my travel laptop, I like being able to use it for things. 

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