Student Lightroom account gone

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I had been using my school email for all adobe related projects, I had not known that the account will be deactivated after graduation. As my account has just been logged out suddenly, I did not have the time to save nothing locally. I am writing in and hoping that the account can be reactivated to that I can access my projects as 3 years of my work is on there and I have no other way of accessing my portfolio. I have a job interview that requires my portfolio in 3 days. I sincerely ask for your help on this matter and I hope something can be done. Thank you in advance for your time and consideration. Thank you.

Yours faithfully, ash

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Daryl367264833zmb

Participant

Hi? were you able to fix the issue? Cause I'm going through the same thing and can't find any answers.

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Claire H.

Community Manager

Hi @Daryl367264833zmb, welcome to the forums! If reaching out to your institution's Adobe Administrator did not work, have you also tried the steps mentioned above? Try contacting Adobe Customer Care at https://adobe.ly/3E2X7vv. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot. They have the ability to initiate a migration request from an old Adobe ID to a new Adobe ID, however there will be some verification required. Hope this helps! ^CH

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Rikk Flohr-Retired

Here are some Help Documents on the subject:

https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

https://helpx.adobe.com/enterprise/using/enable-student-asset-migration.html

Have you reached out to your institution's Adobe administrator?

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Rikk Flohr: Adobe Photography Org

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Ash_18Author

Participant

Hi there. Greatly appreciate your reply. My institution does not have an adobe administrator it seems. My institution is unable to help at this point even after calling and talking to them on the phone.

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Rikk Flohr-Retired

If that is the case, your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

They have the ability to initiate a migration request from an old Adobe ID to a new Adobe ID, however there will be some verification required.

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Rikk Flohr: Adobe Photography Org

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