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Participant
Jun 1, 2025 6:23 PM UTC
Question

subject selection its mot working in my new computer

i update my computer and fot some reason the subjecy selecyion dont work at all

 

3 replies

JohanElzenga
Community Expert
Community Expert
Jun 2, 2025 9:51 AM UTC

Problems with AI masking are almost always caused by outdated GPU drivers. Go to the website of the GPU manufacturer and check for driver updates. 

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-- Johan W. Elzenga
Participant
Jun 2, 2025 11:06 PM UTC

I ready check and everything is updated 

 

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Claire H.
Community Manager
Community Manager
Jun 3, 2025 10:17 PM UTC

Hi @Michel_Linares3216, Welcome to the Lightroom forums! Since you've already updated your GPU drivers, here are a few additional steps that may help resolve the problem:

 

1. Update Lightroom: Make sure you're running the latest version of Lightroom. 

2. Reset Preferences: Please follow the steps in this Helpx article: https://adobe.ly/3HsQXpA It is recommended that you back up your catalog before resetting preferences. You can take a look at this article for more information:  https://adobe.ly/4dW8vqF.

3. Disable GPU Acceleration: Try toggling GPU acceleration off under Preferences > Performance and restart the app.

4. Reinstall with Adobe Cleaner Tool: If the issue persists, consider doing a clean reinstall using the Adobe Cleaner Tool: https://adobe.ly/45DwoAQ

 

If none of these steps resolve the issue, let us know, and we can investigate the issue further. If you're on a deadline, I would recommend alternative masks as a workaround. You can use Select Background or Brush Masking and see if those work. I hope this helps! ^CH

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