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Participant
June 1, 2025
Question

subject selection its mot working in my new computer

  • June 1, 2025
  • 1 reply
  • 178 views

i update my computer and fot some reason the subjecy selecyion dont work at all

 

1 reply

JohanElzenga
Community Expert
Community Expert
June 2, 2025

Problems with AI masking are almost always caused by outdated GPU drivers. Go to the website of the GPU manufacturer and check for driver updates. 

-- Johan W. Elzenga
Participant
June 2, 2025

I ready check and everything is updated 

 

Claire H.
Community Manager
Community Manager
June 3, 2025

Hi @Michel_Linares3216, Welcome to the Lightroom forums! Since you've already updated your GPU drivers, here are a few additional steps that may help resolve the problem:

 

1. Update Lightroom: Make sure you're running the latest version of Lightroom. 

2. Reset Preferences: Please follow the steps in this Helpx article: https://adobe.ly/3HsQXpA It is recommended that you back up your catalog before resetting preferences. You can take a look at this article for more information:  https://adobe.ly/4dW8vqF.

3. Disable GPU Acceleration: Try toggling GPU acceleration off under Preferences > Performance and restart the app.

4. Reinstall with Adobe Cleaner Tool: If the issue persists, consider doing a clean reinstall using the Adobe Cleaner Tool: https://adobe.ly/45DwoAQ

 

If none of these steps resolve the issue, let us know, and we can investigate the issue further. If you're on a deadline, I would recommend alternative masks as a workaround. You can use Select Background or Brush Masking and see if those work. I hope this helps! ^CH