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Sophie325387860g7k
Participant
Apr 29, 2025 1:10 PM UTC
Answered

Subject selection not working

Every time I try to select subject Lightroom either says it can't be found or does something very weird with the mask, screenshot included. 

The red lines across are what it has done to select that subject. 

I have never had this issue before so I assume it's a bug. 

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    AlekeCorrect answer
    Community Manager
    May 15, 2025 5:00 PM UTC

    Hi @Aleke, here you go, thank you


    Hi @Sophie325387860g7k!

    Thanks so much for sharing your System Info! I noticed that your graphics card drivers haven’t been updated in about 9 months. There are newer drivers available for your NVIDIA RTX 3500 Ada Generation Laptop GPU on NVIDIA’s website.

    When you get a chance, could you try updating them and see if that improves performance?

    Let me know how it goes!

    Best,
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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    12 replies

    magical_mentor6b46
    Participant
    Aug 30, 2026 5:51 PM UTC

    Subject and other future not working please solve this problem.. 

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Aug 31, 2026 11:08 AM UTC

    Hey, @magical_mentor6b46. Thanks for the comment. This is an old post. Please feel free to start a new conversation and include more details about the issue you see with information from Lightroom's Help Menu > System info.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    Apr 30, 2025 9:02 PM UTC

    Issues with AI masks are almost always caused by outdated GPU drivers. Check for updates with the manufacturer or your GPU, not in Windows.

     

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    -- Johan W. Elzenga
    dav_0336
    Participant
    Aug 2, 2025 10:53 AM UTC

    Thanks - I updated NVIDIA and now it works.

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    Community Manager
    AlekeCommunity Manager
    Community Manager
    Apr 29, 2025 4:21 PM UTC

    Hi @Sophie325387860g7k! Welcome to the community!

    Which version of Lightroom are you using? Does this issue happen with every photo or just specific ones? Please double-check that your computer's drivers are fully updated. If that doesn't help, you might want to try resetting Lightroom's preferences to restore the app to its default state. Just make sure to back up your preferences if you want to restore any settings later. To reset preferences, hold Alt+Shift when starting up Lightroom.

    Thanks a lot! 

    Alek

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    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Sophie325387860g7kAuthor
    Participant
    May 15, 2025 1:35 PM UTC

    @Aleke Hi, I've tried witrh the most recent version and did attempt to us an older version as well. I've reset the preferences, uninstalled and reinstalled Lightroom, and none of these fixes have worked. I have also checked with Lenovo and drivers are all up to date.

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    Community Manager
    AlekeCommunity Manager
    Community Manager
    May 15, 2025 2:38 PM UTC

    Hi @Sophie325387860g7k!

    When you get a moment, could you please share your System Info with us? You can find it in Lightroom by going to Help > System Info. Just copy the info into a text file and attach it to your reply—or feel free to share it via Google Drive, WeTransfer, or any other file-sharing service that works for you.

    Thanks so much!
    Alek

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    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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