Subject selections

Forum|Forum|3 years ago
October 27, 2022
1 reply
154 views

Lightroom is crashing everytime I try to select subjects... anyone know how to fix this?

Windows

This topic has been closed for replies.

Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out.

Which version of Lightroom and Windows are you using? What type of file format are you working on?

Are your graphic drivers up to date? Do you see any error messages?

Please check this article and try the steps: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html.

Let us know if it helps.

Thanks,

Ranjisha

S

Shalyn26834803y4plAuthor

Participant

Hi, this is the information you requested.

Also, im getting "an unexpected error has occurred" messages, and freezing.

My computer is up to date, as well as GPU.

Lightroom version: 6.0 x64 [ 20220928-0910-e5c3644 ] (Sep 28 2022)
NGL Version: 1.31.0.19
WF Version: 5.0 0e17e26
VF Version: 1.0.119.3
HIL Version: 40405

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: LENOVO 81SS / AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx
Logical processor count: 8
Processor speed: 2.0 GHz
Built-in memory: 10178.5 MB
Real memory available to Lightroom: 10178.5 MB
Real memory used by Lightroom: 2628.9 MB (25.8%)
Virtual memory used by Lightroom: 3533.6 MB
Memory cache size: 2110.5 MB

Internal Camera Raw version: 15.0 [ 1261 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 528MB / 5089MB (10%)
Camera Raw real memory: 520MB / 10178MB (5%)

Display: 1920x1080
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: AMD Radeon(TM) Vega 8 Graphics (26.20.11016.5002)
Graphics Processor Detail: loaded: Yes, supported: No, compute: Yes, init: I5_Error, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\shaly\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\shaly\AppData\Local\Adobe\Lightroom CC\Data

Ranjisha Sengupta

Legend

Thanks for the info. Sorry to follow up late. Have you tried resetting the preferences? If not done yet, please try the steps: https://adobe.ly/2JSym5e.

Please back up your presets prior to resetting the preferences. Let us know how it goes.

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