Skip to main content
hitmanforever
Participant
February 21, 2019
Question

Subscribed to CC with another email than the one I had the trial with and lost my catalog

  • February 21, 2019
  • 1 reply
  • 170 views

Dear support team and community members,

I was using Lightroom mobile to do some quick editing on my photos using a trial account. I recently paid for a subscription with an email address that wasn't the same that I used for my trial account. When I logged out from Lightroom CC and logged back in using the account with the active subscription, I noticed that there were no more photos in my catalog.

I would like to know how can I recover and link the catalog to my new email address with the active subscription.

Thanks

This topic has been closed for replies.

1 reply

selondon
Community Expert
Community Expert
February 24, 2019

Peter Baust on this thread is probably the best person to assist you:

https://forums.adobe.com/message/10907474?tstart=0#10907474