Subscriber features not enabled

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Good day Team,

I Redu scribed to the Lightroom app on 25 Sept. I still have no access to the subscriber features.
please advise/assist asap.

iOS: iPhone

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C

Charlie.DCorrect answer

Adobe Employee

Hello @pierre_8555

I see no paid subscription for the email ID you used to post for help. You probably need to sign out, and sign back in with the correct, paid account. I just don't know what email ID that would be.

Please contact Adobe Support directly to see if they can help. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. Type Agent in the chat field for faster help.

F

fauji_6361

Participant

2 days before I buy subscription of 1 month of Lightroom subscription is good working that day but I open today the subscription is not added I want my payment back you can give me my subscription your choice

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Charlie.D

Adobe Employee

Hello @fauji_6361

Please try the Troubleshooting on this page: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If restore purchase fails to help, please take note of the error message it says, and contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

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C

Charlie.DCorrect answer

Adobe Employee

Hello @pierre_8555

I see no paid subscription for the email ID you used to post for help. You probably need to sign out, and sign back in with the correct, paid account. I just don't know what email ID that would be.

Please contact Adobe Support directly to see if they can help. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. Type Agent in the chat field for faster help.

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