Subscriber features not enabled

Forum|Forum|1 year ago
September 30, 2024
2 replies
559 views

Good day Team,

I Redu scribed to the Lightroom app on 25 Sept. I still have no access to the subscriber features.
please advise/assist asap.

iOS: iPhone

This topic has been closed for replies.

Correct answer Charlie.D

Hello @pierre_8555

I see no paid subscription for the email ID you used to post for help. You probably need to sign out, and sign back in with the correct, paid account. I just don't know what email ID that would be.

Please contact Adobe Support directly to see if they can help. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. Type Agent in the chat field for faster help.

F

fauji_6361

Participant

2 days before I buy subscription of 1 month of Lightroom subscription is good working that day but I open today the subscription is not added I want my payment back you can give me my subscription your choice

C

Charlie.D

Community Manager

Hello @fauji_6361

Please try the Troubleshooting on this page: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If restore purchase fails to help, please take note of the error message it says, and contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

C

Charlie.D

Correct answer

Community Manager

Hello @pierre_8555

I see no paid subscription for the email ID you used to post for help. You probably need to sign out, and sign back in with the correct, paid account. I just don't know what email ID that would be.

Please contact Adobe Support directly to see if they can help. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option. Type Agent in the chat field for faster help.