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kevinm79889240
Participant
October 26, 2023
Answered

Subscription expired after one day?!

  • October 26, 2023
  • 2 replies
  • 306 views

I subscribed to Lightroom for iOS last night and today it says "expired." My subscription (paying monthly) info states that the subscription renews on

November 23. What's going on? I want to dabble in masking and now I can't. 

    This topic has been closed for replies.
    Correct answer Charlie.D

    Hi @kevinm79889240 

    I believe you have multiple accounts, and in short your gmail login is one account that is expired, and your other account is based on Apple's private email login and that is the account that is subscribed.  Please sign out of the app, and try using the Apple login method in Lightroom to access your other, subscribed account.

    2 replies

    S
    Saumitra Vaidya
    Participant
    November 6, 2023

    I am seeing this exact issue with my account. I subscribed a few days ago and logged in to my iPad 3-4 days ago and used it to edit photos and now both my iPhone and iPad apps are showing "subscription expired". I don't have my laptop to check on desktop. 

    C
    Community Manager
    Charlie.DCommunity ManagerCorrect answer
    Community Manager
    October 26, 2023

    Hi @kevinm79889240 

    I believe you have multiple accounts, and in short your gmail login is one account that is expired, and your other account is based on Apple's private email login and that is the account that is subscribed.  Please sign out of the app, and try using the Apple login method in Lightroom to access your other, subscribed account.

      K
      kevinm79889240Author
      Participant
      October 26, 2023

      Thank you! That was the problem. I didn't think I had two accounts, but apparently I did. 

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