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N
Neha299757093bdc
Participant
May 20, 2023
Question

Subscription is not working

  • May 20, 2023
  • 2 replies
  • 186 views

I have taken the subscription for one month but feature are still not accessible 

This topic has been closed for replies.

2 replies

C
Charlie.D
Inspiring
May 22, 2023

Is this working OK for you now?  F.McLion's advice is correct.  I see a valid Lightroom Mobile subscription for the account email ID you used to post for help.  The Lightroom storage service that I am able to query indicates you have a valid subscription with at least some cloud storage used.  Your subscription should work on all Android and iOS mobile devices that meet minimum requirements. 

 

Please reply back if you still need help, or otherwise please contact Adobe Support:   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
May 21, 2023

Please try to sign out in Lightroom and sign back in with exactly the same Adobe ID (email) you have used for the subscription.

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