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Svetlana5CA2
Participant
September 5, 2021
Question

Subscription issue

  • September 5, 2021
  • 6 replies
  • 184 views

I have an active subscription of Light Room in my app store , but the app doesn't see it. 

 

Tried everything, signing off and reinstalling, nothing has worked.

 

please help!

This topic has been closed for replies.

6 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
September 8, 2021

Hi @Svetlana5CA2 

I think I see that you have more than one Lightroom account, and it's your other account that is subscribed.  I will send you a direct message in a monent to share info with you more privately.

S
Svetlana5CA2Author
Participant
September 8, 2021

@Charlie.D  yep, it says no purchase found.

C
Community Manager
Charlie.DCommunity Manager
Community Manager
September 7, 2021

@Svetlana5CA2 

What error message is displayed when Restore Purchase fails to work?  Is it something like "Duplicate purchase" or "No purchase found?"

S
Svetlana5CA2Author
Participant
September 7, 2021

Sorry, didn't mention you @Charlie.D 

S
Svetlana5CA2Author
Participant
September 7, 2021

I have an active subscription in my iTunes, but restoration button is not working....

C
Community Manager
Charlie.DCommunity Manager
Community Manager
September 7, 2021

Hello @Svetlana5CA2 

If you do see a successful subscription in your iTunes Subscription info, in iOS Settings, then please try using Restore Purchase inside Lightroom.  See how: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If you see no Lightroom subscription in your iTunes Account under Manage Subscription, then the purchase did not succeed.  

 

If you see any error messages please share them here so we can help you better.

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