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Serena34916260aqre
Participant
January 20, 2024
Question

Subscription Lapsed

  • January 20, 2024
  • 1 reply
  • 118 views

My daughter deleted the Lightroom app off of my phone and i didn't realize until i needed to use the app. Well turns out, my premium subscription also expired Jan 8th. So all of my presets and photos are gone.

My question is, If i re-active my subscription, will my presets and photos i've edited using the lightroom app, be restored??? 

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    1 reply

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    January 20, 2024

    Follow these steps:

     

    1.  Renew your subscription using the same Adobe ID you formerly used to subscribe. 
    2.  Find a WIFI connection and allow Lightroom to sync down any material synced to the cloud.
    3.  If nothing syncs, contact Adobe Customer Care about recovering any materials (normally, they are held behind the scenes for a bit and can be recovered if they fail to sync down. 
    Rikk Flohr: Adobe Photography Org
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