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brachyn3567494125iz
Participant
February 25, 2024
Question

subscription not working

  • February 25, 2024
  • 1 reply
  • 125 views

So i have just purchased the lightroom premium on my macbook. and it says that i can use it on my phone to with premium for free(since i purchased that subscription on mac) but when i go to the light room app on my phone it wants me to re purchase for the subscription. Need help ASAP!!

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    1 reply

    C
    Charlie.D
    Inspiring
    February 26, 2024

    Hello @brachyn3567494125iz 

    This is a peer-to-peer forum.  Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

    Sometimes, our system allows regular employees like me to spot account details that can unblock users, but in this case all I can see is that this account you used to contact us for help has no subscription history of any kind.  And I can't see any indicators about other account(s) you may have.  Our Support staff has better tools to help you.  

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